In February 2015 we had an emergency medical situation that required paying a five-figure sum up front to the medical provider. We had verbal assurance from our health insurance company that we would be at least partially reimbursed once they received the necessary documents. The medical provider also assured us that they would take care of filing our claim in a timely fashion. Despite all our efforts, we received a letter of denial from our insurance company at the end of 2015. We were ready to give up, but knowing that our situation had been mishandled, we decided to make a last-ditch effort by contacting a professional health advocate. Enter Rick Pugach. He took on our case in February 2016. He couldn't promise us a positive outcome, but despite the many setbacks and road blocks along the way, he kept trying. Thanks to his unwavering perseverance, we received a check from our insurance company for full reimbursement in June 2017. In Rick's own words, "this case has broken every rule in the book." Any layman who needs professional help with battling health insurance companies and medical providers should get in touch with Rick immediately. We highly recommend him.