I had expensive insurance but that didn't stop the hospital from sending a large bill eleven months after my surgery. All the doctor, pharmaceutical and consulting bills associated with my surgery were covered. Only the hospital supply bills were denied. I finally did a little research online thinking I needed an attorney. I stumbled upon a website that discussed the use of medical advocates for cases like mine. I found several medical advocates online and decided on Rick Pugach. I emailed Rick late on a Sunday night and he replied within minutes. Rick was a terrific sounding board. He kept me focused and involved throughout the whole process and contacted me regularly as he waded through all of my paperwork. My only regret is that I tried to resolve the problem on my own for so long before contacting Rick. My case is settled and I no longer owe the hospital any money. I am convinced Rick doesn't sleep. He was available constantly. His sense of humor was a nice bonus!